Our Frequently Asked Questions section contains the most essential information for your inquiries. If you have any questions about pricing, please contact your local representative. If you require technical assistance and need support, feel free to contact our support team directly.
Sales Support
Who can I contact to discuss my flow meter application needs?
If you want to learn more about the best flow meter options for your application needs, please find a McCrometer authorized representative near you. Authorized representatives are professionally trained to install, troubleshoot, and repair McCrometer products.
Who can I talk to for pricing and estimates?
If you want to learn more about price quotes and custom order estimates, you are encouraged contact your local McCrometer authorized representative as they can provide the best pricing options for you.
Who can I contact to find a dealer or distributor in my area for price quotes and multiple bid requirements?
If you want to find a dealer or distributor in your area, you are encouraged to contact your local McCrometer authorized representative as they can provide guidance on bid requirements and pricing.
I am interested in or currently using Hach flow products. Does McCrometer sell Hach flow meters?
Yes! Since Hach has transferred its Hach Flow product lines to McCrometer, customers can now inquire and purchase Hach Flow products directly from our company. Contact your local McCrometer authorized representative for more information on Hach Flow products and parts.
Customer Service
Where do I send my meter or device for any repairs or maintenance?
To have your meter repaired or inspected for maintenance, please connect with our Customer Service Department at 800-220-2279 to start a Return Authorization request. From there, our service team will reach out with next steps. Likewise, if you require an inspection of a McCrometer electronic product, please connect with the same department for guidance.
Who can I contact for returns or exchanges?
For returns and exchanges, please connect with our Customer Service Department at 800-220-2279 to start a Return Authorization request. Our service team will reach out on next steps.
Who can I contact for support on Hach / Marsh McBirney flow meters?
For support and servicing on Hach or Marsh McBirney products, please contact your local McCrometer authorized representative or connect with us to start a Return Authorization request. From there, our service team will reach out with any questions and next steps.
McCrometer Products and Services
Does McCrometer offer open channel flow meters?
Yes! McCrometer offers open channel flow meters and products manufactured by Hach, a Veralto company. Hach’s flow solutions by McCrometer offer a range of capabilities based on your unique needs. For more information on open channel flow meters, visit our Open Channel flow meters page or contact your local McCrometer authorized representative to learn more.
I want to physically see your meters and products. Where can I see McCrometer products?
To see our products, you can schedule a visit to one of our facilities and see our product inventory or contact your local McCrometer representative so they may provide navigation guidance to an authorized distributor who will have our product in stock. Likewise, you are also welcome to visit a nearby tradeshow where McCrometer products are on display.
Who do I contact if I want to represent McCrometer products?
To represent McCrometer products, please connect with us directly by email to learn more. In your message, include the complete address you intend to represent from and the country you are representing in. Our business development team will reach out with next steps!
Tooling
What types of industries do you serve?
McCrometer is a global leader in providing flow meter solutions and instruments to various industry segments. Our products provide extended-life certainty and low operating costs across rigorous manufacturing segments including instrumentation, automation, control, process control, and batch control. That said, to learn more about what segments we serve, visit our Industries Index and learn if we can support your organization.
I know my industry, but I’m unsure which of your products can apply to my segment. What applications do you serve?
To learn more about our product applications, visit our Industry Application index and see where your applications fit with our McCrometer product lines and Hach’s flow solutions by McCrometer.
I know of your product applications, but I’m unsure which products are optimal for specific materials and liquids. What type of matter do your products serve?
Our products are designed to accommodate a wide range of aqueous and non-aqueous materials, from crude oil and natural gas to potable water and saturated steam. Visit our Fluids Index to learn more about our product lines and which product makes the best sense for your application.
General
Do you have a technical newsletter that shares industry news, product insights, and upcoming releases?
Yes we do! If you’d like to be included in our next email release, please click here to sign up for our monthly newsletter.
Does McCrometer have any job openings in Hemet, CA?
If you’d like to learn more about employment opportunities at McCrometer, please visit our Career Center portal for more information.
Public Outreach?
If you’re the program coordinator for a local high school or college near McCrometer and are interested in learning what we do, please contact us to learn more about public outreach opportunities.
